For a few of my friends I do web pages and some computer support. My friend Laura in Florida is an event planner, and I helped a little with her website (http://hollidayplanit.com/). Last week she started having issues with her e-mails not reaching their destination, and after she was unable to get a resolution with the domain provider support she called in her IT Manager. The Big Gun. Awesome Don.
When I was finally able to get through on the phone, I was connected with someone with a very strong Indian accent whose name was "Tracy." In order to prove it was OK for me to access the account, Tracy asked me the security question: Laura's mother's maiden name. My response: Uh, her mother has been married 12 times, so I have no idea what her maiden name is.
I'm betting that's the first time they've ever had that response.
So, after validating my credentials with another method, we finally escalated the issue to the group who should have been fixing it in the first place. I called Laura and updated her on the issue. And I asked her the answer to the security question in case I have to call back any time soon. :)
Epilogue: Here's a story I wrote back in 2003 about her mom back when she'd only been married 11 times: There's always hope.
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1 comment:
You have a gift of story telling! And I guess it is true that the true ones are the hardest to believe - but this is TRUE. Sad, but true!!
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