Thursday, October 09, 2008

I guess you could say we idiot proofed them

I don't drink, not because I think it's evil, but more because I'm pretty sure I wouldn't handle it well. Since I don't, I can't blame anything on alcohol. The stupid things I say and do can mostly be blamed on ... well, stupidity.

Several years ago, I was a software developer at IBM. My department worked on the floor control software for the RS/6000 manufacturing line. One portion of the line was called the pickpack area. In this section the operators would put the loose materials into the box: the mouse, documentation, support disks, etc. However, we got frequent complaints from customers because necessary items had been left out of the box.

So, my department implemented a very nice scanning system in that area. The scanners had small LCD screens on them. The operators would scan in the serial number of machine, and a list of pickpack items that needed to be placed in the box would be displayed. When they scanned in an item before placing it in the box, it would be removed from the list. After it was implemented, the plant manager made an appearance on the floor and even scanned in a few items.

At the end of the year, my department was making a presentation to the plant manager. My part was to present the department's significant accomplishments that year. And one of those was the scanners in the pickpack area.

When I mentioned that accomplishment, the plant manager commented that he was impressed with how well the scanners worked because even he was able to work them.

And without thinking (obviously), I replied, "Oh, I guess you could say we idiot proofed them."

A collective hush fell over the group and a few gasps were heard. I immediately continued with my presentation thinking, "Well, maybe he didn't hear me."

After the department presentation was done, the plant manager thanked us and talked about all he learned from it. He concluded his list with, "And I learned that Mr. Young is obviously independently wealthy or else he wouldn't risk his job like that."

So I guess he did hear me.

But at least he knew who I was. :)

2 comments:

Anonymous said...

I was there! I heard it first hand. Hey, wasn't it your birthday on the 7th? Happy Birthday! What happened to your birthday warning?

Anonymous said...

Now that's the dingy Uncle Don we know and love. :)